Posts Tagged Articles

How I Keep Track of Printed Articles [EverNote Usage]

For nearly 10 years now I’ve been gone through many different systems of organizing and keeping track of the printed material I read (that is magazine articles, photocopies, pamphlets etc.).  I used to just keep the magazines I read in boxes, but then my stash got too big and it would take me forever to find something I remembered reading.  However, this is the system I used for nearly 5 years.

Next, I started keeping only articles I thought were worth keeping and keeping a database/spreadsheet of the articles on my old Palm IIIe.  It was a system that worked quite good for about two years.  I would file the articles in a binder alphabetically and by number (using stick on tabs) and then in the database I’d include keywords and short blurbs from the articles with the article information.  To find articles around a subject I just had to do a search and then I could locate the article in my “article binder”.

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What Customer Support Should be…

Customer ServiceMy experiences with my webhost (ixwebhosting.com) the last year (and especially the last few days) have been abysmal. Really the only reason why I’ve stuck with them is because I haven’t had the time to research and switch hosts. Now I do. Probably next week I’m going to be taking the plunge and transferring all my sites.

In my opinion, what makes or breaks a company (or any organization for that matter) is customer support. Probably more than ever – word of mouth matters – if you have crappy front line customer support it doesn’t matter how stellar the rest of your business is – your business/organization will suffer.

So, here’s my list of what customer support should be:

1. Don’t keep me waiting.
Whatever way you offer support, long delays mean I get unhappy. Don’t have an answer for the question I’ve asked – write, “we don’t have an answer yet but we’re looking into it” but DON’T say/write nothing. In today’s world more than ever, time = currency. I’m not just paying money for your product/service but I’m also paying time because there was a problem. You better balance out that time in coming up with a solution!

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Finally a Backup (and sync) System that Works!

For some time I’ve been looking for a way to reliably backup all my personal and work related files on both my home and office computers that is as maintenance and hands-off as I can get it.? This “holy grail” of start-and-forget operability has been elusive…until now.

Why backups?

Quite simply – as any computer guru will tell you (or someone who’s learned the hard way!) – hard drive failure is not an if, but a when.? No matter how well a hard drive is manufactured it is still mechanical and subject to wear and tear.? Eventually it will fail.? Backing up your data is just plain smart if you don’t want to lose any of your hard work. It is something that is even more necessary in this age of digital media – who really wants to lose their years of photo memories, or that cache of mp3’s they’ve been gradually amassing?? If you don’t have a backup system – there’s really no time to waste and it should be the first thing on your to-do list in the immediate future.

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