Bluehost problems update

Hilarious (in an annoying way)…here’s what I sent off to support after my site went live again.

Thanks for putting my site live again.  What is the threshold at which my site would be deactivated and how can I monitor to make sure it’s within that threshold?  I really don’t want to be deactivated without warning again…especially when I have had the same site up and running for almost a year without any problems!

Thanks for the quick response and help

Important question to ask you might think!  I don’t want to be caught unawares with my websites being deactivated with no warning.  Here’s the “friendly” response I got from support today…

There isn’t a specific threshold.  Your website can not cause performance problems on our server.

Bluehost
Abuse Department
888-401-4678

Terms of Service – https://www.bluehost.com/cgi/info/terms.html

Temporary change to Unfolding Neurons

My host (bluehost.com) shut down my site at about 4:00pm (EST) today and support told me that it was due to excessive MySql queries and CPU load.  Some notes about this experience:

  • Support was very fast on getting back to me when I contacted them.
  • They weren’t very helpful when it came to what I needed to do.  I had to track down information in their knowledge base.
  • A quick browse on the internets via Google showed me that bluehost has received some negative press re their mysterious CPU lockout and suspension issues.  Seems like they aren’t really set up to run trafficked WordPress sites on their shared servers.
  • The suspension came out of the blue (no pun intended).  No warnings, no emails prior to, nothing, nada.  It would have been helpful if I had at least received a notice that my site was causing problems on the servers and I needed to make some modifcations or they’d shut things down…